Originally Posted by jhmili

For the outward flight, his aircraft leaves the boarding gate on time but must undergo deicing. It will take off from Paris with 1h34 'delay.

Arrived at HKG 25 minutes before the next flight, my friend rushes out of the aircraft where unkind barbarians are there to deliver a new BP, tearing the old and give two restoration vouchers for an amount of about 15 US$ . All this without a word and without explaining the situation. He was reported on another flight that leaved 8 hours later from HKG. He will finally arrive at his destination 8h20 later than his initial flights.

He shows up at the Cathay VIP lounge where he is being pushed back as he was an economy-class passenger. Many Chinese companies offer their passengers in long transit access to a hotel or lounge for free, even for their passengers traveling economy class.

We often contact Cathay customer service on site and in Honk Kong by email. We are asking for a reasonable upgrade offer for his return flight as compensation. These requests are refused because the company does not consider itself responsible for the significant delay suffered by my friend.

For his return flight, he spent a night of 8h30 am on a bench of the HKG terminal.

After his return, I send a request for compensation by registered mail with receipt at the head office of Cathay France in Nanterre. We ask for 600 € of compensation in accordance with the EC regulation 261/2004 for very important delay to destination. We argue that after the delayed take-off of flight CX260 from Paris, the HKG stopover hub had plenty of time to reroute my friend in a reasonable time for his flight to HCM (if only by retaining 10 minutes the flight CX 767 even if the baggage had been late, organize its very long wait or simply that Cathay staff expose the situation to HKG and make him know his rights).