FlyerTalk Forums - View Single Post - Very bad customer service in this airline !

May 19, 2018 | 5:33 am

#56

percysmith

Ambassador, Hong Kong and Macau

Join Date: May 2009

Location: HKG

Programs: Non-top tier Asia Miles member

Posts: 22,029

Quote:

Originally Posted by DMPHL

It seems you are maybe right. Apparently a court in Germany ruled that an airline cannot claim lack of de-icing agent or significant de-icing process time as "extraordinary circumstances."

https://www.flightright.co.uk/your-rights/bad-weather

Very well

However I doubt CX will be so empathetic. Even if sent the ruling, CX's Customer Relations Department is unlikely going to pay the compensation out of its own accord and is going to find twenty ways to claim extraordinary circumstances due to weather in both French and English https://www.flyertalk.com/forum/cath...pensation.html

Consumer Council HK will entertain EU261 claims, however I'm not sure whether they will assist a foreigner not flying to HK as an origin or a destination (i.e. on the basis that the merchant is domciled in HK). Also note the Consumer Council has no enforcement powers - the maximum it can do is to name and shame or to assist the claimant in private lawsuit.

I'm not sure if DGCA in France is a proactive enforcer of EC261 (I thought none of them are)
If not then I'm not sure how private claims in France work. Any contingent fee lawyers? Any online claim akin to MCOL.

Last edited by percysmith; May 19, 2018 at 6:04 am

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