Don't call IHG -- has nothing to do with them.
Don't call Chase -- it will take forever.
Simply log into chase.com, and click on the "hamburger menu" (3 parallel lines) icon in the top-left and select "Secure Messages" -- select "Compose Message"
Select "Rewards Inquiry" next to "Credit Cards and Products" and which credit card, and "Other Rewards Inquiry."
Note can be quick and to the point:
Reference the date and the name of the hotel, and that this hotel is apparently not coded as an InterContinental Hotels Group hotel, and please correct this.
If the name of the hotel doesn't have the word "INTERCONTINENTAL" or "CROWNE PLAZA" or "HOLIDAY INN," etc., make it easier for them to do their research and provide a link to the hotel on the IHG website (especially Kimpton Hotel or hotel that's listed by its name without an obvious identifier).
For example:
Writing about the charge posted on May 11 for the YOKOHAMA GRAND INTERCO for $979.
The Yokohama Grand InterContinental Hotel is a member of the InterContinental Hotels Group (
https://www.ihg.com/intercontinental...ha/hoteldetail) but I received only 1 point per dollar charged instead of 10 points.
Please investigate and correct, so I get my missing 9*979, or $8811 points.
Thank you very much indeed!
That's all.
Within an hour you'll get an automatic acknowledgement "We received your message."
Within about 24 hours or so you'll get a note such as:
Hello XXXX,
I understand your concern about the reward points and will
be happy to review your account.
We researched the purchase you made at EVEN ROCKVILLE for
$489.46 on April 8, 2018. IHG® confirmed that the
transaction is a qualifying purchase made at a
participating InterContinental Hotels Group location so
you'll earn 5 points for each $1 spent.
XXXX, we added the 1,958 points to your account. You
will see this adjustment on your next credit card
statement. Please allow up to 30 days after the statement
closing date for the points to post to your IHG® Rewards
Club account. For information about the points you've
earned or how to redeem them, please sign in to your IHG
Rewards Club account at ihgrewardsclub.com or call
1-800-421-5162.
We appreciate your business and thank you for being a
Chase customer.
Thank you,
XXXX
Chase Email Servicing
1-800-436-7927
Easy-peasy.
I do this about once a month; I'd say 95% are coded correctly, but as there are constantly new hotels opening, and the management of existing hotels changes, or they change credit card merchants (reasonably common, especially of late when the IC hotels have been changing to a new guest registation system), 5% are not. So for example, the IC Yokohama must have changed merchants because suddenly I'm not getting the 10x points (previously 5x on my old card).
I have never had problems with hotel stays; Chase has always come through
My only unsatisfied hassle has been with hotel restaurants that are independently owned and have their own credit card system. Ditto parking garages. Sometimes these will not credit, since the restaurant or the parking lot isn't owned by the hotel. Solution: Always put the meals (and anything else you can) on the hotel bill. Ditto ParThat way you are sure to get the 10x hotel points on Chase, and depending on the kind of charge, you may also get regular IHG rewards points. I put everything possible on the hotel bill, for example the limousine bus tickets from a Japanese hotel -- at least you get 10x Chase points since it's on your room bill.