Originally Posted by
BinSabai
of course there is NO compensation. With a ticket you buy transportation service from one location to the other at a certain time in a certain class. But there is no guarantee of a certain airplane or seat type
This is indeed true. I know it can be disappointing, but probably this is spelled out in the T&C of the 'conditions of carriage'. Additionally, THAI in NZ provide notification on their NZ website.
"
Dear Customers,
Thai Airways are making changes to the type of aircraft operated on some Auckland – Bangkok – Auckland services.
To see if these changes affect your flight, please contact our reservations team at: [email protected] or 09 377 3886 (option 2) for further information.
Kind Regards,
Thai Airways New Zealand