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Thread: Problem with Qmiles redemption
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Old May 17, 2018 | 2:06 pm
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ms101
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Join Date: Dec 2015
Location: LON
Programs: BAEC Gold, QRPC Silver, Hilton Gold, Bonvoy Gold
Posts: 278
Unhappy Problem with Qmiles redemption
Hi,

Hoping someone here can help me before I try their very efficient customer service

I'm trying to book an award ticket from CDG-KUL in a mixed itinerary (F/J) and the website shows me x2 availability which I will happily take as I have no expectations of it going back to normal availability, and this should cost me 142,500 qmiles.

However, when I attempt to continue after the initial page, this message pops up "
  • No fare can be found for the flights and/or cabins you selected. Please search again and select another cabin and/or different flights. (5685 - 2201)"
I've tried various F/J combinations from May till April 2019 and ALL of them give me the same message.

Do you think it is an IT error or that QR has now restricted F access? Has anyone else experienced this?
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