Clearly a case of YMMV, because I just completed a 2-night stay here and I thought it was great. With the latest app update, I was able to see that my check-in choices were all upgraded rooms, and I got a nicely sized corner room on the 16th floor. Breakfast downstairs in the Lockwood restaurant was sufficient (unless I'm travelling internationally, I wouldn't look to eat breakfast in the lounge -- and depending on the property, perhaps not even then). I love the fitness center, and having the Starbucks and bowls/wraps place at street level is super convenient -- as is the short walk from the Blue Line Monroe train station. Late checkout granted with no muss/fuss. This was my 6th or 7th stay there, and it was the best one yet.