Originally Posted by
flyerCO
Most likely these are so new that agents don't know what inventory to look for. O is needed, but an agent may be looking for OY, or RY which will never show up on the AM number.
Originally Posted by
btonkid12345
Call back and ask for a Supervisor if necessary and point out O is available
Thanks for the advice. Third time was a charm. Went through the same initial roadblocks, but had a great agent who volunteered to have someone else look at it. Came back, thanked me for my persistence, said “we all learned something here”. Reissued the ticket as an AM ticket and put it into O class. A bit odd that the upgrade terms “require a DL marketed, AM operated” flight, but the only way to apply it is to make it an “AM marketed, AM operated flight”, but it’s all good. Thanks again!
ETA: Boy do I wish this route (LAX-MTY) would revert back to a DL flight. While I appreciate the ability to do this upgrade, life was a lot easier when it was a DL flight.