Originally Posted by
Cityflyer10
Pretty much all hotels have an AM and PM “pass-on” (usually sent via email) that covers most of those things (minus discussing ALL arrivals) + a morning meeting for managers.
Smaller and more luxury properties do indeed go much deeper and discuss all guests preferences, allergies, activities, etc. How else do you think all the Aman staff know you went on that tour today?
Correct. Even your standard *wood or Hyatt has a staff briefing at the beginning of each team's shift where customer facing staff are briefed on in house VIPs which includes certain levels of elite guests and their photos if repeat guests or from the internet.
I too have found briefing sheets a Butler left in our room which had our photos and preferences attached.
Hotels also use CCTV to identify when you have left your room or where staff may find you.