Originally Posted by Nicoolio

I once heard that the really good luxury hotels have some type of mini meetings at the beginning of each shift - I think it was referred to as a lineup - It's right before the current shift is going off - the manager of the department reviews any complaints by guests in the past 24 hours - including pictures and resolution. Pictures of guests checking in during the next shift are shown with any notations about their preferences plus any notes about their last stay. I would guess there is a different focus with different teams with bell staff, concierge and front desk focused on arrivals since they will be the first point of contact.