Originally Posted by
gengar
The property in question already rejected your version of the events, despite you having clear evidence that your version is the truth - at that point, I don't think it matters who originally actually goofed.
To be fair, the second (post-stay) call center agent did say that it was the front desk (she was unable to reach a manager) who rejected the idea of switching a stay to points post-stay. Since that's not what I'm trying to do, I have my doubts about how well the facts were communicated by the agent & understood by the front desk. I am confident that the call center agent did fully understand the circumstances when she wrote the letter to the billing dept - before hitting send she stated that their internal records supported my claim.