Originally Posted by winston vickers

I do own a home in Las Vegas AND San Diego, where I'm waiting for the car service at this point. I booked the reservation for flights in October and at that point SAN was covered. I was just chatting with EK and they changed their policy in March. According to their terms, they don't HAVE to contact us with any changes, so I'm SOL. The gentleman suggested that I write into Customer Relations? As another caveat I am retired from an airline and would have made other arrangements. Just irritating that I get no notice. I took a screen shot of the comments he wrote where they recognized that it was covered at the time of booking but they have the right to change.