MSPeconomist

I find some of the posts above shocking. Not only has the customer service significantly declined, but the work at home agents are apparently permitted to violate standard and very basic call center work at home rules: sterile environment. This means no background noises such as dogs, children, etc. and absolutely no doing errands while working.

I can't imagine that a normal call center agent would be so unprofessional as to confide personal problems to a random caller, although if one has developed a long term relationship with a particular Ambassador, it could happen on an exceptional basis, although hopefully not on every call.