Originally Posted by
boardkicker1015
Thanks...I told him the made a mistake and he said I've been working in the hotel industry for 15 years. But this hotel is a few months old.
All else being the same then he's been doing it wrong for 15 years. Plain and simple...
The worst check-in that I've had was by a GM! An hour later I got a call from a FDC correcting the errors. LOL
If they didn't load the rate rules right, that should fall on them and not you. Pushing back is the right thing to do. If they refuse to honor their own rules then escalation is the right thing to do. Outing the property is fair, and not just on FT, but also sites like TripAdvisor that gets much more visibility, including upper property management.