Agree with the food part. While I don't mind the food cart, I think lumping everything on one tray is annoying. Even AA could serve meals in courses. Last time the J FA put the bread on the sausage, which is...eye-opening.

Have to disagree with the FA. FA in PEY and J are the most consistent to me. ISM as well. Some avoided lengthy conversations while I was watching movies while others offered quite personal touch (Mr. XX I am so sorry we had to cancel your flight last night, any plans in XXX??).

I agree in general the soft products aren't what they used to be.