2 weeks ago we could not land in RUN due to tropical storm. Got rerouted to Madagascar. Local staff had 90 min to find accommoation for 450 pax. I called TA on arrival. 10 min later we were put in a taxi by the station manager, to the hotel while I guess it took a couple of hours for other pax to be handled.

Great service and support. But like you I had to call...