Originally Posted by
txskygal
Uh, first of all thanks for the sympathy. Great to see fellow AA members commiserating with an upsetting situation!
Secondly, this is not my first rodeo. In making your ASSUMPTIONS, I WAS booked for the previous day. However, I have extremely severe allergies, giving me a severe cold, which caused me to have to cancel the flight the day before, which I therefore booked for the following day, the day of graduation.
Thirdly, having done this for almost 3 decades, I looked at every airline, alternate routes and city-pairs, to see what remote feasibility there was to reroute myself, to ameliorate this situation, to no avail.
Forthly, I know that although aircrafts swaps are not necessarily the easiest thing, and they affect operations all down the line, this was a reasonable and acheiveable option, at some point.
In addition, I am also aware that American has been known to monitor these forums, and to respond with the Customer.
Finally, I'm not quite as stupid and inept as you all make me out to be. Assuming I did not do everything within my power, to use situational awareness and advanced planning shows the negative self-righteousness of those who think all this was somehow my own fault!
Wow, hope the world is a little more sympathetic to your situation, next time you have a problem with life!
I'm sorry to hear you missed his graduation. We know its very upsetting and sounds like you tried to work around it. Its not, however, my sense that American monitors this board.
Additionally, American doesn't want to cancel flights. It costs them lots of money to cancel and delay flights and they understand it upsets and inconveniences passengers. I've flown a bit over 100,000 miles so far in 2018. For the most part, I've had flights basically on time. There have been, however, some delays -- maintenance in one case, a passenger who demanded to get off right before take off that caused a delay inconveniencing 150 passengers, and some maintenance delays. American flies 6700 flights a day and safety is important ... we expect pilots to preflight aircraft and notice issues which sometimes take longer to fix than we would like. I can tell you its pretty rare. Of course, that doesn't help your inconvenience.