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Thread: Delayed flight EU 261/2004
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Old May 11, 2018 | 8:17 pm
  #3  
Platy
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Join Date: Feb 2009
Location: Australia
Posts: 993
Originally Posted by dmrit
I get that they are a business so if they don't have an obligation to tell you about your rights they probably aren't going to. But I don't find it ethical.
FWIW as a general point, Qantas does have a self-appointed code of conduct, so it isn't just about legal compliance: they should follow their own "ethical" code according to their own guidelines and it would be reasonable for a consumer to expect them to.
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