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Thread: Making a Delayed Luggage Claim With Air China
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Old May 10, 2018 | 9:08 pm
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moondog
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Originally Posted by flyslow
Hi
Old thread, but maybe someone has more recent experience with CA?
​​​​​​I sent an email to customer relations as OP did, all I got was reply five days later feeling sorry about inconvenience and asking me to contact "destination of luggage", whatever that might be.
I asked them to clarify, but no response so far. Should I use snail mail to China instead?
Thanks!
Snail mail will surely be ignored. If you are willing to hound by phone or in person on a frequent basis over an extended period of time, this might get you somewhere, but it's up to you to decide how much pushing is worth the effort.
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