So have stayed here at least 10-12 times in the past. Always loved the staff and property. Had not been here for 2 years, booked on reflex. Website and building still show sheraton. Website lists a club lounge and all services for a lounge.

Checked in, told lounge is on the 5th floor in the same location as previous. At 545, wandered back for a snack, nothing. Called the FD, was told there will not be lounge offerings because they are a FP. Again, website, building all say Sheraton. Website lists a lounge and what is provided. FDC was very short,

Call placed to platinum line for a service complaint.