Late last night, I had a Lyft driver habitually run red lights on my trip. I don't mean flooring it on yellow. The driver treated every light as a suggestion.

I was stunned when the driver crossed a 6+ lane thoroughfare on a solid red without even slowing down. Had anybody been traveling north or south on Van Ness in San Francisco at that time, I would not be alive to write this post.

Immediately on arrival I rated the driver 1 star upon which the app presented something like, "If you suspect the driver is under the influence, call our critical response team." I was connected to an offshore agent in a heavy accent who assured me everything would be taken care of. Within the next half hour I received 2 emails (exactly identical, canned text) about how safety is important, thanks for reporting this, it will be dealt with.

A part of me thought... that's it?