Originally Posted by
syntraveller89
What I found lacking in the process was that when the agent went on leave (for whatever reason) for a week, no one else picked up the work load.
I could put aside apologies until the end since that doesn't really remedy my compalint for reimbursement. Just say sorry once, when my complaint has been resolved would be my preference vs. sorry at every step until it just sounds like lip service.
I just wish he apologized for not getting back quickly as he was on leave...saying it as a matter of fact to me feels awfully rude. Regardless how people feel about false interest or sympathy, as Cathay's Customer Relations Department they should at least make it appear that they do care for their passengers/customers.