Originally Posted by
Definitas
We had our flight from ORD-LHR cancelled in March..
As a general point, if you want to switch airlines or anything in that area then there may be a case for doing this at the airport. In this case BA could have done it over the telephone (that doesn't apply to all locations, but it does here) but presumably due to the Beast it was extremely difficult to get through to a Contact Centre.
I am not optimistic in your case (without knowing whether this was a Beast related delay) since BA will generally decline all such attempts for compensation if the weather was the root cause. So far as I can tell, MCOL and CEDR have tended to back airlines in this area too. There may be other factors that come into play, and certainly the availability of other options on other services may well make yours a stronger argument. However, with the caveats already given, in this sort of circumstance BA won't normally budge off their position. So you then have a choice - do you take it further with either MCOL or CEDR? And personally in cases like this CEDR is probably a waste of time. If you have done your homework and can find a specific argument under EC261 as to why BA didn't fulfill the Regulation's requirements, then you need to consider going forward with MCOL. The relevant steps are at the top of the thread.
Incidentally Revolver tends to slow the process down, the relevant forms (see upthread) are all online and these get faster replies.