Originally Posted by
PaulH1
Yes I agree, the credit card company - Post Office Mastercard customer service has been dire and I have logged a complaint with them tonight.
They allbut called me a liar stating I had a lot of previous history with this hotel and said the disputed transaction must be correct and tried to blame me.
Then they said the disputed transaction was made in person using my card and PIN number so it cannot be fraud.
I got cut off from one advisor mid conversation and it took 5 telephone calls and asking for a manager to get the matter logged properly.
Only then did they take the matter seriously and start to mention fraud and wanted me to destroy the card.
When I pushed about my PIN being used , I was then advised that my pin was not used
Post Office Mastercard have handled this matter very poorly and have made things more awkward than they should of been
I should close my account but get good perks with this credit card but this is something I am considering.
Awful CS, don't give them your custom. Thanks for this am considering my options for a new cc and I was considering PO MC...but sounds like I'd be better off punching myself in the head a few times instead
