Originally Posted by
LondonElite
I honestly see nothing wrong with the reply. It is factual and concise. In fact, I hate the syrupy CS emails that remind me how important I am and how sorry they are about the hardships I’ve had to endure. BA is a master at those.
Cultural differences i guess, which is why I don't think CX should outsource CRD to India, clearly agents there lack the capacity to handle cultural sensitivities of majority of their customers in East Asia.