Originally Posted by
senthil1409
Hello,
My family flew Qatar Airways on April 27th, 2018 and itinerary was pretty straight forward. BLR -> DOH -> ATL. Of the 12 pieces of luggage that was checked, one did NOT make it to the destination (ATL). We promptly filed a PIR at ATL airport, before leaving and I have been following up with them since. I spoke to the Baggage Handling team at ATL and also with Baggage Team with DOH and have been informed on multiple occasions that the missing luggage, actually was loaded on the same flight as my family and reached ATL and has been lost in the airport somewhere.
I've been diligently checking with the Airport Lost & Found and Qatar's team as well. It has been 12 days and there is no sign of the luggage yet. I would like to file for compensation, but I've been given the run around. Qatar US Customer Service redirects me to Qatar ATL and they are unreachable on the phone / email. Unfortunately, this piece of luggage had the most expensive clothes and this ticket was paid for with a electronic fund transfer rather than a credit card. So, we have no lost baggage insurance to fall back on.
How do I initiate a claim with Qatar. I was hoping it would be automatic since we filed the PIR, and filled a complete report on the My Baggage site, but it doesnt seem to be moving forward and I'm at loss for appropriate contact info.
Thank you
Senthil
Hi Senthill, sorry to hear of your plight with your missing baggage.
The rules governing missing/lost baggage are set out in the Montreal Convention - the
Wikipedia page is as good a place as any to initially go.
The key thing for you at the moment is that luggage cannot be declared lost until 21 days have elasped.
Once 21 days have elasped, you can make a claim for the missing baggage, up to SDR1131 which currently equates to approx USD1600.
In the meantime collating a list of the items in the case and and any evidence of the value of the items would be sensible.
It seems like you've done everything you needed to - getting PIR before you left the airport, and phoning up daily to hassle people.
Getting the name / email / phone number of a named QR individual - preferably the station manager at ATL - is probably a sensible way forward.
If you're able to get back to the airport I would suggest making a nuisance of yourself at checkin until you make contact with the station manager.