FlyerTalk Forums - View Single Post - “Luggage is not guaranteed to travel with you; no goodwill is due”
Old May 8, 2018 | 12:52 pm
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Originally Posted by CloudGazer
Could it be on the increase?
I think that it may be worth trawling through the Investor Day / Capital Markets Day / results presentations (slideshows) and reading the transcripts for this. Mishandled baggage does get a mention from time to time.
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