Is there any way to customize an award?
Going ORD-HND in a couple weeks
Found ORD-FRA-LHR-HND on LH F, C and ANA F. 3 flights should be allowed. When I call the 2 separate agents said routing via Europe is not allowed and its 2 awards. I showed them examples where routing via Europe works but they said its only 1 award if united.com says it is. I also cant get a flight from FLL-ORD to price onto any flights so I will just buy it. This seems kind of like a scam since flights are available but united.com picks and chooses what they will give you.
Does anyone know a way around this?