FlyerTalk Forums - View Single Post - Belmond Maroma is best on Mexico's Caribbean Riviera
Old May 7, 2018 | 5:03 pm
  #10  
kurl
All eyes on you!
15 Years on Site
 
Join Date: Jan 2007
Posts: 77
My wife and I are currently at the Belmond Maroma wrapping up a quick four-night stay. Not going to post a full-fledged review, but overall I think this is a fantastic property and we had a great time.

The great
  • Spectacular beach, with soft sand and calm water. Most of the days here have been breezy, which has been pleasant and keeps the bugs away. The beach service is great - they will constantly give new bottles of water, move umbrellas to preserve shade, bring you towels and cocktails, etc.
  • F&B program is really really good. Breakfast and lunch are great (they have a quesadilla program at breakfast (!)), and dinner is solid. In general, the less fancy/fussy and the more Mexican you do, the better the food is, but we haven't had anything really bad the whole trip. We partook in their Saturday night barbecue and found that to be delicious.
  • We enjoy good cocktails and they have an excellent, unfussy program here, with a decent cocktail list (the Maroma Margarita with Xtabentun is drink worthy of being named after your property), a well-stocked bar (especially in agave spirits - no surprise), and an excellent ability to make and tweak the standards. We've been enjoying Raicilla negronis before dinner as an off-menu creation.
  • Service is warm and on point. You don't have to sign your bill, our names and room numbers are remembered most of the time, and everything we've asked for has been done quickly.
  • The resort grounds feel very comfortable and appropriate to Mexico while not feeling cheesy or overdone.
  • The room (ocean view master suite) is comfortable and well appointed. The bed is comfortable and the air conditioning is quiet yet very effective.
The okay (nothing is bad, really)
  • F&B pricing is on the high side---not crazy for a luxury hotel, but it still feels like everything is a bit more than it should be.
  • One the one night that wasn't breezy, the mosquitos were out in full force. Given that most of the hotel is kept open to the elements (except when it's raining), we turned around and had room service that night. There's probably not a ton they can do here (repellant is provided and I'm sure they spray), but it's something to note. (Room service was done well, by the way...)
  • The pool area is unspectacular, but we spent almost our whole time at the beach, so this wasn't a huge factor for us.
  • There were some mechanical/maintenance issues in our room (the a/c was a little noisy, one of the ceiling fans were a little finicky, etc.), that can make things feel somewhat tired. None of these were real problems, and we didn't even feel the need to complain about any of them, but this isn't one of those properties where everything feels impeccably maintained or perfectly new.
Notes
  • The outdoor space seems to vary significantly even within room categories - it's probably worth a conversation when booking if you care about this. I would personally stick with the higher room categories (ocean view suites and above) given that the garden side is a bit jungly and the layout really favors rooms closer to the beach.
  • Occupancy seems relatively low right now---it's off season and kind of a random time to go---so I can't say if the service would be negatively impacted if more people were here. We prefer things quiet and sparse, so this has been great for us.
  • The decor here won't be for everyone; if you're looking for a clean, minimalist, modern (or "Asian-style" for lack of a better way of putting it) look, you'll probably be better served elsewhere.
As I mentioned above - we've loved this trip and we will definitely be coming back to this property (especially given the easy transit from NY). Beyond what I said above, this place just has a great vibe... It's kind of hard to explain, but everything just feels comfortable and cohesive, without any big issues or drawbacks. The service hits the right mix of casual-but-not-too-casual and correct without tying too hard or being obsequious. Big thumbs up.
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