Rude! I probably got a rogue employee who didn’t know. I’ve received a couple of requests for the email - here’s the screenshot of the response. My original email read as follows:

My partner and I are in the early stages of planning our Maldives holiday and were surprised to learn Fairmont had opened a property - looks absolutely breathtaking!

We are both Platinum in the Fairmont President's Club, and wanted to inquire about certificate use.

Does the property currently accept room upgrade, suite upgrade, or free-night certificates through the Fairmont President's Club?

I look forward to your response,

Tyler
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