I'm AA Plat and I have requested an upgrade with miles from W to C on AA716 PHL-MUC on 5/10.

I am waitlisted and the reservation agents tell me there is no way they can see the list and tell me where I am/what my chances are.

I understand that there are a lot of things that influence this and that it could change as higher tier upgrade requests are made, but is there really no way they can look at the list as it currently stands?

Surely somebody can do this, right?