Originally Posted by
Adam Smith
The LGA concierge team is also great. They have proactively called me when my original flight has been delayed or cancelled and offered me the chance to rush over for an earlier flight, taken care of some issues with PreCheck not showing up on BPs, helped us cut through a massive security line, etc... I feel bad for never having remembered any of their names, but they have always been very good when I've been flying through there.
Last night the LGA team did exactly that for me. Karolina (spelling?) Called me and proactively booked me on an earlier flight as my booked flight was going to be delayed. I rushed to the airport, got new boarding passes at the gate, and onto the earlier flight.
Had I ended up taking my original flight, then I would have missed my connecting flight YYZ--YYC and I would have had to spend the night in YYZ.