I had reason to call the BA Silver line twice yesterday.

First one one was to do a UuA. Answered relatively quickly but my heart sank a little when it was evident I had been put through to the Indian call centre. First agent went through my requirements and transferred to another agent to do the upgrade. Apart from the agent not realising my flight was operated on a two class mid-haul and him trying to look for WTP availability, the agent was very helpful. Call took an hour due to some system problem but it was completed thankfully.

Second call all answered really quickly again and this was to do with the baggage allowance shown in MMB. I know that it was wrong but wanted a note in my booking to highlight I had called and what the proper allowance wa as I don’t want any hassles at DME in the middle of the night. Again, put through to the Indian call centre and the agent reeled off the proper baggage allowance due to class and status but certainly not sounding as if it was from a script.

Both calls answered quickly and outcome satisfactory which is a far cry from any other time I have been put through to the Indian call centre.

S