Originally Posted by
allanyong
I am sitting in the lounge now because my supposed "suite" upgrade is not ready, despite the email exchange prior to arrival.
They're giving you a suite and you're complaining?
Originally Posted by
allanyong
I also learned something new at this property, according to the staff Vera, Plat only suppose to get the 'a category" higher than original booked room.
That's really not surprising in Singapore. Is there any other major market where properties are consistently so tight with upgrades?