FlyerTalk Forums - View Single Post - Process to Change AONE3 in US
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Old Jul 1, 2004 | 9:30 pm
  #9  
KIR@GCM
20 Years on Site
 
Join Date: Sep 2000
Location: WAS & AGP
Programs: AA member since 1990 (lifetime PLT/OWS)
Posts: 250
Originally Posted by nologic
I would go to the airport...just wondering how long the reticketing would take, as I would likely do it day of departure.

Seems I've heard about some horrow stories where people have waited for hours...
As soon as you can, call the AA RTW desk and provide them with your new flight details. Advise them that you will need to have the ticket re-issued at BOS and confirm that a "PQRS" exists in the record. This will allow the ticket agent at BOS to re-issue your ticket with the least amount of hassle.

I just went through a rather lengthy process with AA trying to re-issue a DONE4 and the ticket agent repeatedly said, "I don't see a PQRS". Finally, after intervention by both the AA RTW desk and the Tariff Dept., the ticket agent was able to complete the re-issue after the "PQRS" was inserted into the record.

I haven't a clue as to what the heck is a "PQRS".
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