Air France strike and EU261 compensation
My AF flight has been canceled due to staff unions strike. I was rebooked for another airlines but still I am entitled for 200€ compensation (FDF-ORY flight, 50% of 400€ as the arrival time of the alternative flight to final destination did not exceed the initial scheduled arrival time by 3 hours).
I have submitted a claim and hoped this will be a quick deal but they have denied to pay. They replied that "Per our records, I note that aforementioned flight was disrupted due to Air France crew strike. This is a situation where the German & Austrian courts have previously ruled that there is no entitlement to compensation.".
I have replied and quoted the recent C-195/17 judgement of EU Court of Justice (Helga Krüsemann and Others v TUIfly) which states that airline staff stike is not an extraordinary circumstance and still awaiting reply.
Seems they feel no disgrace and I will need to claim with DGAC which I really hate because as no-French speaking person it is extremely hard to deal with them.
Last edited by sinus; May 2, 2018 at 4:07 am