Originally Posted by
Tobias-UK
Firstly the airlines do not commission the service, each airport within the EU/EEA is responsible to provide the assistance. The airline passes the request for assistance to the airport, the airport provides the service either by itself or its appointed supplier.
To me that is to commission (order). So, OK, the airline orders, passes on, requests the service from the airport, a sole provider. We can agree on that
Now, secondly ..... you believe the airline is not allowed to monitor the service, is prohibited from monitoring the service provided to its passenger?
and, I guess thirdly, .....if if the airline learns (through monitoring or other means) that its passenger is in distress because of the airports dereliction, then the airline faces censure if it helps the passenger?