FlyerTalk Forums - View Single Post - BA Agent inadvertently cancelled my booking.
Old May 1, 2018, 12:18 pm
  #5  
DrSE
 
Join Date: Sep 2012
Programs: LH*HON, UA*1K,
Posts: 77
I bought the ticket trough BA Callcenter in October 17.
Well everyone I talked to at BA was clearly saying that the mistake was on their side. 75 % of the ticket wouldn't be much and no one was able to tell me how much it would be.
I am really convinced that BA has to pay me at least for the Lufthansa Ticket because they messed this completely. We had a contract they where unable to fulfill it - I get it elsewhere - and they have to pay the damage. Thats how it would work under german law.


I hope BA will make this an easy one. I fly a lot with them. If I do a mistake e.g. wrong date and I see it after the flight (no-show) Its my problem and they wouldn't help me probably. This time they did a mistake so they should handle it gentle.


Also I think its a pretty complex itinerary with 12 flights in it. I really think the 75% of the last 2 flights of 12 would be a phantasy unclear amount of money which is completely up to the goodwill of BA.


Interesting is that BA offered me to fly tomorrow in Biz which is to late. This could give me the opportunity to claim 400 or 600 Euro TXL-CAI is 3200 and LHR-CAI is 3520 KMs - because with the new ticket I just expedited my journey to Cairo that would have been delayed 24 hours otherwise.

Last edited by DrSE; May 1, 2018 at 12:26 pm
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