Originally Posted by
The Lev
I think it is a reasonable expectation that if you book a seat for yourself and your child, enter their age and presto you get assigned seats side by side that the airline would allow you to sit side by side. You are in the software business - if AC wants to put rules in place that is their business, but their booking engine needs to reflect those rules to avoid these sorts of misunderstandings.
Furthermore if the supplier's policies are "ambiguously worded" as you suggest, good business sense (not to mention legal precedent) says the customer gets the benefit of the doubt.
10/10
This is sth IT should have picked up in the 1st place during the booking process. Or at least an automatic email reminder should have to sent
At the minimum, system should get triggered with these certieras or warnings during the check in process.
For example, cruise line would NOT allow a booking of kids in their own room if it's not near parents room or that parents if not onboardo. (Different cruise line have different policy on how "close" but they are enforced at the time of booking and not pulling a bait & switch once onboard)
If a 150 years old cruise line can do this, so can the Best North American Airline