FlyerTalk Forums - View Single Post - Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)

Apr 30, 2018 | 8:42 pm

#53

kennycrudup

Join Date: Dec 2006

Location: SNA

Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List Preferred, CLEAR+, Covid-19, NK Gold

Posts: 5,271

Quote:

Originally Posted by getagb

I have found Marriott customer service generally unhelpful for these types of requests ...

Are you calling the hotel directly in advance, a few days before your stay begins? When it really matters (i.e., (award) travel with family) that's been quite effective (for me anyway).