Originally Posted by
canadiancow
There was an external version. It was just ambiguously worded. But the claim in the article was more along the lines of "there is no such policy", which is odd, when it was so easily found on the website.
I think it is a reasonable expectation that if you book a seat for yourself and your child, enter their age and presto you get assigned seats side by side that the airline would allow you to sit side by side. You are in the software business - if AC wants to put rules in place that is their business, but their booking engine needs to reflect those rules to avoid these sorts of misunderstandings.
Furthermore if the supplier's policies are "ambiguously worded" as you suggest, good business sense (not to mention legal precedent) says the customer gets the benefit of the doubt.