Originally Posted by
EWR764
Which is interesting, because I've seen (and received) a gel pillow on every single Polaris flight I've taken since the conversion, without exception, plus one domestic flight on a 763 EWR-IAH where I opened the overhead bin and found a sealed bag of gel pillows that apparently hadn't been collected on the preceding turn. IME UA has done a good job provisioning the various items.
Perhaps they've gotten complaints about pax having to ask for them. Many don't like having to do that (whether it be a gel pillow or a free snack box in Y).