Originally Posted by alpenlupe

Having spent 10 days attempting to update my address details online I decided to call them today. The agent said she didn't have authorisation to update personal details, I had to do it online. I pointed out I was calling because I couldn't update my details online due to a bug, what was I to do? She then said she was aware of the bug & it would be fixed within 24 hours. Something not right with this organisation.