Originally Posted by
sbiddle
But that didn't happen. You didn't turn up at the airport, and were fully aware of the changes in advance - albeit because you looked rather than a notification, but looking at my flights is something every FF I know does regularly anyway before they fly.
Had you turned up at the airport and your plans disrupted due to Air NZ's failings you'd be well placed to accuse them of poor service, but right now it seems your major complaint is having to pay more to fly QF because the alternatives offered by NZ didn't suit.
There are thousands of passengers affected and it's clear for reasons unknown that you didn't get a notification despite others getting SMS, email and app notifications fine. In light of this I'm not sure what "better communication" you could expect when it's clear something was obviously incorrect in your booking that stopped notifications being sent out. If Air NZ didn't know about this they obviously aren't going going to be able to contact you.
Was at a function over the weekend and there was a senior Air NZ exec there. Spoke to them about being bumped of original flight and having to pay the fare difference and not being contacted. Agreed that should not have happened considered I was originally booked on the same flight all along. Agreed that it was very poor and was contacted today from them to apologise. They confirmed they had the correct details and that there was no excuse for not contacting me. More than happy with compensation I have been offered.