Old Apr 30, 18, 1:40 am
Join Date: Mar 2014
Location: US West Coast
Programs: Alaska 75K, Delta DM, Hyatt Glob, Marriott Ti
Posts: 254
Originally Posted by sutrosam View Post
If you have a Gogo monthly pass, you can use it on Viasat aircraft (at least as of late last year). When you're on a Viasat-equipped aircraft, just start a live support chat from the login page and let the agent know you're a Gogo monthly member and give them the email address associated with your account. They'll give you a promo code for free access.
Alas, no more. From a Feb 3, 2018 chat attempting to do just that:
We are no longer able to provide Viasat codes. Alaska and Virgin America are moving to an all-Gogo fleet over the next 18 months, which means your Gogo subscription will be valid on all Virgin America aircraft by then. We’re sorry for the temporary inconvenience this may cause, however, an improved Wi-Fi experience is coming soon.
Although... now that I'm re-reading both your advice and my chat transcript, I realize that perhaps I need to be asking a ViaSat rep for the exception, not a Gogo one. I'll try that next time and see if it makes any difference.
CalanMan is offline