Originally Posted by
corporate-wage-slave
Yes, it is exactly that, as you come up the escalators from the bus, you first come to the UK Border, which you would previously pass en route to Flight Connections. You can use the e-gates if you hold a EEA or Swiss passport, or are covered by the Registered Traveller scheme. They are extremely quick to get through, I rarely wait more than a minute to get through them. If you don't have such a passport, try getting into Fast Track Passport, by showing your AA card and boarding pass.
CSW - Thank you again.... Once I'm out of customs, do I simply take the lift back up for FW? Understand the egate now... US Passport holder....

no egate for me..... Funny how I've been in T5 probably 30 times but have never been through customs there... always rushing for a plane..... Thanks again... -Jon