And their website really sucks big time, I cannot find a customer contact whom to call to rectify this issue, nor can I even find a clear description how I can use my cashpoints and what value they represent ("1%" is not a clear statement what value it is, on what basis, simply stupid)
They seem to provide a contact form at
https://norwegian.custhelp.com/app/ask and also have an email address there of
[email protected]
Also on their web page at
https://norwegian.custhelp.com/app/chat/chat_launch they list a Norwegian phone number of +47 21 49 00 15.
In addition their web page at
https://media.norwegian.com/uk/#/ lists a UK customer service phone number of +44 330 828 0854 and a UK press office number of +44 20 3874 6100.
If none of that works you also try emailing the CEO using the details to be found at
https://www.ceoemail.com/s.php?id=ceo-121336