Originally Posted by
rumboj
Gosh, that just proves that I should be concerned. I am in Toronto and Vermont is much nearer to Toronto than anywhere in Calgary. It's definitely not at my US address either and I requested it be sent to my Canadian address. Sigh. I guess I will just keep waiting until the 8 week point.
Closing this out. After multiple calls and emails to both CBSA and the NEXUS Enrollment Center at Pearson, they finally agreed to call the NEXUS HQ in Vermont only to find out that they had indeed mailed the card to an incorrect address. They mailed out a new one on April 18 and it arrived on April 24.
So what happened? They looked at the notification letters uploaded to my account (the first for conditional approval and the second for the final approval). The address on the notification for conditional approval was indeed correct since it was pulling from the details that I provided when I applied. However, the address on the approval notification post-interview was missing both the street number and the apartment number. While at the interview, somehow the officer had changed the address incorrectly. I guess the moral here is to verify the address on your notification letters.