Originally Posted by
Often1
Presuming that the reason for the cancellation is not an extraordinary circumstance, compensation will be determined as below. No matter the reason for the cancellation, you are still entitled to ground transport to SJC if routed to SFO.
Correct. If you are routed to SFO and then ground to SJC, thus arriving roughly two hours after your scheduled arrival at SJC, there will be no compensation. BA is, however, responsible for your reasonable ground transport to SJC. It might issue a voucher or ask you to submit a receipt. If the arrival at SJC exceeds three hours, the compensation is EUR 300 and at four hours, it is EUR 600.
Thanks. Good to know that it is total delay to SJC, not just SFO. I doubt that it will take less than 2 hours if passport control at sfo and baggage collection overhead is included.
is there some way to determine the reason for the cancellation? Or if BA will say it's "extraordinary"? This was a 789 so maybe they'll claim the maintenance thing?