Originally Posted by
simons1
No it's untrue. Give 14 days notice and then file MCOL. Ground handling at LHR is BA's responsibility and definitely not outside their control.
Absolutely right. If your friend wants to avoid the hassle of MCOL, it might focus BA’s mind a little if they wrote back advising BA they are responsible for their own ground handling contractors, and asking them to confirm who it was that caused damage to the aircraft. It might push it towards a paralegal beyond the initial brush-off phase, who will recognise the liability.
If this was someone else’s handlers, or an airport support vehicle, then it might be different (and even then there would be different arguments that could be made under EC261) - but my understanding is that it was entirely BA’s.
Open and shut case, imho.