Apologies if this has asked before, but I'm wondering what's your overall experience with late checkout being denied to Gold and above?

From Radisson Rewards terms, it appears pretty clear that a 2-hour late checkout is a fixed benefit, rather than something that's at the hotel's discretion or based on availability like upgrades.

Today, however, I got a fairly rude "The hotel is fully booked so we can't do anything" response from the Radisson Blu St. Julians (Malta) reception, and when I double checked whether it shouldn't be a guaranteed benefit for gold, got the same response repeated.

The best part - I then went to check the same hotel for today's date on their site and .... sure enough, there's availability for the same day in the same room type I was in!